Privacy Policy
Last updated: 4 September 2026
Who We Are
Super Life Coaching is a trading name of Optimal Media Ltd, a company registered in England and Wales (Company No. 15870473), registered office: 2 Jaya Close, Melton Mowbray, Leicestershire, LE13 0UU.
Optimal Media Ltd is the data controller responsible for your personal data. You can contact us at contact@superlifecoaching.com.
Important: The Nature of Our Service
Super Life Coaching provides life coaching and mindset coaching. This is not a medical, psychiatric, psychological or psychotherapeutic service, and it is not a substitute for professional healthcare, diagnosis or treatment. Please see our Coaching Disclaimer for full details.
Where We Get Your Data From
We collect personal data:
- Directly from you — when you complete our contact form, email us, telephone us, book a session, or speak with us during coaching sessions
- Automatically — technical data collected when you visit this website
- From our service providers — for example, booking details passed to us by Calendly, or confirmation of payment from Stripe
Information We Collect
Information You Provide
- Contact details — name, email address, telephone number, and the content of any message you send us
- Booking information — name, email address, and any details you choose to provide when scheduling via Calendly
- Coaching records — notes we make during or after sessions, goals discussed, and correspondence relating to your coaching
Payment Information
Payments are processed entirely by Stripe. We never see, receive or store your full card details. We retain only a record that a payment was made, the amount, and the service purchased.
Technical Information
Collected automatically when you visit the site: IP address, browser type and version, device type, pages visited and time of visit.
Sensitive and Special Category Information
Coaching conversations are open-ended, and you may choose to share information that counts as special category data under UK GDPR — for example, information about your mental or physical health, your beliefs, or your personal circumstances.
We do not ask you to provide this information, and you are never required to. However, if you do share it:
- Our lawful basis under Article 6 is performance of a contract (to deliver the coaching service you have engaged us for)
- Our condition under Article 9 is your explicit consent, given by choosing to share that information in the context of coaching
You can ask us at any time to delete specific information you have shared, or to stop recording notes about particular topics. Coaching notes are kept confidential and are not shared with any third party except where we are required to do so by law, or where there is a serious and immediate risk to your safety or the safety of others.
If you are experiencing a mental health difficulty, we would encourage you to speak to your GP or a qualified mental health professional. Coaching is not a replacement for that support.
How We Use Your Information and Our Lawful Basis
| What we do | Why | Lawful basis |
|---|---|---|
| Respond to your enquiries | To answer questions and discuss whether coaching is right for you | Legitimate interests |
| Schedule and manage coaching sessions | To deliver the service you booked | Performance of a contract |
| Keep coaching notes and records | To provide continuity and quality in your coaching | Performance of a contract (plus explicit consent for any special category data) |
| Process payments | To take payment for services purchased | Performance of a contract |
| Keep financial and tax records | To meet HMRC and accounting obligations | Legal obligation |
| Maintain website security and functionality | To keep the site working and secure | Legitimate interests |
| Establish, exercise or defend legal claims | To protect our legal position if needed | Legitimate interests / legal obligation |
Providing your contact and booking details is necessary in order for us to deliver coaching to you. Anything you share during a session is entirely voluntary.
We do not use your data for marketing unless you have given explicit consent, which you can withdraw at any time.
Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significantly affects you.
Children
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Who We Share Your Data With
We do not sell your data. We share it only with the following categories of recipient, each acting as a data processor or independent controller as noted:
| Recipient | Role | What they receive |
|---|---|---|
| Calendly | Processor — scheduling | Name, email, booking details |
| Stripe | Independent controller — payment processing | Payment and transaction data |
| Vercel | Processor — website hosting | Technical/log data |
| Our accountant | Processor — bookkeeping and tax | Invoice and payment records |
| Professional advisers, regulators, law enforcement | As required | Only where legally required or to protect safety |
Each provider has its own privacy policy:
- Calendly — calendly.com/privacy
- Stripe — stripe.com/privacy
- Vercel — vercel.com/legal/privacy-policy
International Transfers
Some of our providers are based outside the UK, primarily in the United States. Where personal data is transferred outside the UK, we take steps to ensure it remains protected by an appropriate safeguard under UK GDPR — which may include the UK Extension to the EU–US Data Privacy Framework where the provider is actively certified for the relevant category of data, or the UK International Data Transfer Agreement / Addendum where it is not.
We review the transfer mechanism applicable to each provider and, where required, carry out a transfer risk assessment. If you would like more detail about the safeguards applying to a specific provider, please contact us.
How Long We Keep Your Data
| Data | Retention period |
|---|---|
| Enquiries that do not lead to coaching | Up to 12 months |
| Coaching notes and client correspondence | Up to 3 years after our working relationship ends |
| Financial and tax records | 6 years, as required by HMRC |
| Website technical logs | Up to 30 days |
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Coaching notes are stored securely and accessible only to Sorin Lazar.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”), where applicable
- Restrict how we process your data
- Object to processing based on legitimate interests
- Data portability — receive your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at contact@superlifecoaching.com.
We will normally respond within one month. In certain circumstances we may extend this period where permitted by law, and we will explain why.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first at contact@superlifecoaching.com so we can try to resolve it.
You also have the right to complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
Optimal Media Ltd (trading as Super Life Coaching)
2 Jaya Close, Melton Mowbray, Leicestershire, LE13 0UU
Email: contact@superlifecoaching.com