Terms and Conditions
Last updated: 4 September 2026
These terms apply when you book or purchase coaching services from Super Life Coaching, a trading name of Optimal Media Ltd, a company registered in England and Wales (Company No. 15870473), registered office: 2 Jaya Close, Melton Mowbray, Leicestershire, LE13 0UU (“we”, “us”, “our”).
By booking a session or purchasing a coaching package, you agree to these terms.
1. Our Services
We provide life coaching and mindset coaching, delivered in one-to-one sessions. Sessions are held online unless otherwise agreed.
Coaching is not therapy, counselling or medical treatment. Please read our Coaching Disclaimer, which forms part of these terms.
2. Booking
- Sessions are booked through our online booking system.
- A booking is confirmed once you receive confirmation from us.
- We may decline or reschedule a booking where necessary, and will offer an alternative time or a full refund.
3. Prices and Payment
| Service | Price |
|---|---|
| Free Discovery Call (30 minutes) | Free |
| One-to-One Coaching Session (60 minutes) | £80 |
| Mindset Reset (3 sessions) | £225 |
| Breakthrough Programme (6 sessions) | £420 |
| Personal Transformation (12 sessions over 3 months) | £800 paid in full, or 3 monthly payments of £285 (£855 total) |
- All prices are in pounds sterling (GBP).
- Payment is due before the relevant session or programme begins.
- For Personal Transformation you may pay £800 in full, or spread the cost over 3 monthly instalments of £285, totalling £855. The £55 difference is a payment plan fee for spreading the cost.
- Where you pay by instalments, the first payment is due before the first session, and the remaining instalments are due monthly on the same date. All instalments remain payable even if you stop attending, subject to section 6.
- Payments are processed by Stripe. We do not store your card details.
4. Your Right to Cancel (Cooling-Off Period)
As a consumer purchasing services online, you have the right to cancel within 14 days of purchase and receive a full refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you want coaching to start within the 14-day period, you must expressly ask us to begin, and acknowledge that:
- if you cancel after coaching has started but before the service is fully performed, we may charge a proportionate amount for what has already been delivered; and
- once the service has been fully performed within the 14-day period (for example, a single session you have attended), you lose the right to cancel it.
We will ask you to confirm this in writing (an email is fine) before starting.
If you do not ask us to start early, coaching begins after the 14-day period ends and your full right to cancel is unaffected.
To cancel, email contact@superlifecoaching.com. You do not need to give a reason.
5. Rescheduling and Missed Sessions
- More than 24 hours' notice: you may reschedule free of charge.
- Less than 24 hours' notice: the session may be treated as delivered and charged in full.
- Missed session without notice (“no-show”): the session is treated as delivered and charged in full.
We understand that emergencies happen. If something unavoidable comes up, tell us as soon as you can and we will try to be reasonable.
If we need to cancel or reschedule, we will offer you an alternative time or a full refund for that session.
Nothing in this section affects your statutory rights as a consumer, or your cancellation rights under section 4.
6. Refunds After the Cooling-Off Period
- Individual sessions: once delivered, they are non-refundable.
- Packages and programmes: if you wish to stop partway through, contact us. Sessions already delivered are charged at our standard single-session rate of £80, and we refund the balance.
The calculation is: amount you have paid − (number of sessions delivered × £80) = refund due. If that figure is zero or negative, no refund is due, but you will not owe us anything further.
Worked example: you buy the Breakthrough Programme (6 sessions, £420) and stop after 2 sessions. 2 × £80 = £160. Your refund is £420 − £160 = £260.
This is because package prices include a discount that assumes the full programme is completed.
- Refunds are made to the original payment method within 14 days of us agreeing the refund.
- Nothing in this section affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 if the service is not carried out with reasonable care and skill.
7. Expiry of Unused Sessions
Sessions purchased as part of a package should be used within:
- Mindset Reset (3 sessions): 3 months from purchase
- Breakthrough Programme (6 sessions): 6 months from purchase
- Personal Transformation (12 sessions): 6 months from purchase
We will not unreasonably refuse a request to extend these periods where there is a good reason.
8. Your Responsibilities
You confirm that you are aged 18 or over. Our services are not available to anyone under 18.
You agree to:
- attend sessions on time and prepared
- provide accurate information when booking
- take responsibility for your own decisions and actions
- treat sessions and any materials shared as confidential
9. Our Responsibilities
We will:
- deliver sessions with reasonable care and skill
- keep what you share confidential, subject to the limits set out in our Coaching Disclaimer and Privacy Policy
- give reasonable notice if we need to change an arrangement
10. Ending the Coaching Relationship
Either of us may end the coaching relationship at any time by giving reasonable notice. Section 6 applies to any refund due.
We may end a coaching relationship immediately, without refund of sessions already delivered, if a client behaves abusively or unlawfully.
11. Intellectual Property
Any worksheets, exercises or materials we provide remain our intellectual property. You may use them for your own personal development, but not copy, distribute or resell them.
12. Limitation of Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, our total liability arising out of or in connection with the coaching services is limited to the amount you have paid us for those services.
We are not liable for indirect or consequential losses, or for decisions you make as a result of coaching. Coaching does not guarantee any particular outcome.
13. Complaints
If you are unhappy with any aspect of our service, please contact us at contact@superlifecoaching.com. We will respond as quickly as we can and try to resolve the matter fairly.
14. Changes to These Terms
We may update these terms from time to time. The version in force at the time of your purchase is the one that applies to that purchase.
15. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the UK, you may bring proceedings in the courts of the part of the UK where you live, and you keep the benefit of any mandatory consumer protection rules that apply there. If you are a consumer resident outside the UK, nothing in these terms removes the protection of mandatory consumer law in your country of residence.
Contact
Optimal Media Ltd (trading as Super Life Coaching)
2 Jaya Close, Melton Mowbray, Leicestershire, LE13 0UU
Email: contact@superlifecoaching.com